If you can't beat 'em, hook up your data to a chatbot. Salesforce this week announced "Claudeforce," a partnership with Anthropic that lets salespeople look up customer records and check on deals by ...

If you're looking to escape ChatGPT or welcome it with open arms, here's how to export and import your data. Millions of people use ChatGPT as their go-to AI chatbot every day, but the competition has ...

A car dealership in Watsonville, California, just south of the Bay Area, added a chatbot to its website and learned the hard ...

Measuring chatbot success requires a variety of contact center metrics, including customer satisfaction, completion rates, reuse rates and speech analytics feedback -- all of which ultimately aim to ...

Using a generative AI chatbot for mental health care can be risky, but an early study of a tool designed by Dartmouth researchers shows promise. The study was published in March in the journal NEJM AI ...

In recent years, many have wondered if chatbots—computer programs designed to simulate conversation with human users—could play a role in increasing a sense of connection in people’s lives. After all, ...